TERMS - C.O.D.- Cash, Money Order, Certified Check, or Cashiers's Check.C.O.D.-Company Check ( Company Check is available only after receiving prior approval of your check application. Please allow 3 - 4 weeks for our check approval process).

NET TERMS - may be granted with exceptional sales histories and excellent credit references. Finance charges will be added to all past due accounts. Any account with No Activity in any calender year will AUTOMATICALLY be placed back on C.O.D.. That account must re-apply for NET TERMS. This site provides a downloadable credit application .

CREDIT CARDS - We accept Visa, MasterCard & American Express.
NOTE: SPS offers a 3% discount off of current list price when you pay by cash or check. This discount is not available on any other payment method. All web-site pricing shown reflects the cash discount price.

RETURNED CHECKS
A $30. 00 charge will be added to your account for checks returned for any reason. Privileges of company check payment may also be revoked.

PRICES
Prices are subject to change without notice. All merchandise will be shipped at prices in effect at the time of shipment. All orders will have a $4.00 handling fee added to each invoice. This will include customer pick-up, UPS and delivery orders.

PRICING
Pricing is quoted in our formal Estimates.  Unless requested the Estimates will not reflect Overage from Manufacturers.  Additionally, applicable Tax and Freight will be calculated upon completion of your order.  

MINIMUMS/SAMPLES
The minimum order for any of our products is $100.00, any order (samples included) totaling less than $100.00 will be subject to a $15.00 service charge.

SALES TAX
Florida Only - Florida Department of Revenue requires STAT Promo Solutions to collect sales tax for all goods purchased within the State of Florida. When possession is taken by the purchaser, sales tax applies unless we have a signed Certificate of Resale on file. You must provide us with your Florida State Certificate of Resale. Certificates of Resale will be taken through a FAX machine or through the mail - they will not be accepted over the telephone Upon receipt of the signed Certificate of Resale, we will refund all sales tax paid in the last 30 days.Out of Florida - If you are ordering from out of the State of Florida, but the merchandise is being picked up or shipped within the State of Florida, you will be required to sign an affidavit stating the goods will be leaving the State of Florida or you will be charged the applicable sales tax.

Orders shipped F.O.B. Factory, via common carrier for international or destinations outside Florida within the USA are tax exempt.Orders being delivered to freight forwarders for overseas shipments will be tax exempt as long as a Bill of Lading (or Airway Bill) is provided upon delivery.

SHIPPING
All orders are shipped F.O.B. Our warehouse via UPS other common carrier when necessary. There is a $4.00 handling charge added to every order. We do not ship via bus lines. Shipping methods other than UPS may have an additional $5.00 handling charge. STAT Promo Solutions will not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay.

We ship our orders via UPS. To see how long it will take to receive your order, go to http/:www.ups.com.

OVERSEAS SHIPMENTS
Any order going out of the Continental United States must be prepaid (product and delivery fee). The customer is responsible for all costs associated with shipping goods from STAT Promo Solutions warehouse to a freight forwarder. STAT Promo Solutions can help with arrangements for shipping to a freight forwarder.

Appropriate export documents will be prepared at a charge of $10.00 per document if the freight company is unable to produce them with a maximum of $20.00 per shipment. Shipping methods will vary by destination and customer preference. Preferred carriers are available for most shipping methods and destinations.

CLAIMS
Claims for shortages damaged or incorrect merchandise, must be made within five (5) days from receipt of goods.

THIRD PARTY SHIPPING
On orders shipped to parties other than the buyer it is the responsibility of the consignees (screen printer or embroiderer) to verify accuracy by style, color, size and quantity with the buyer prior to decorating, screen printing, embroidering, or any other form of product embellishment or alteration. STAT Promo Solutions can not and will not be responsible for discrepancies on orders received by parties other than the invoiced customers.

RETURNS
If for any reason you are not satisfied with your merchandise, please call within five (5) days of receipt for a return authorization A 20% restocking charge on the value of goods returned will be applied to any credit or refund. Sorry, we cannot accept returns or exchanges on close-out, sale items, or samples. All garments must be returned before being worn.  There will be no returns on washed garments. Refused or unclaimed shipments will be subject to a 20% restocking charge or $25.00, (whichever is greater), plus shipping charges.

CHANGES AND ADD-ONS TO ORDERS
In our commitment to providing our customer with high quality service, orders are immediately processed and loaded onto trucks for shipping. Unfortunately, no order changes or add-ons can be made once the order is entered. Please be sure your orders are finalized when they are placed.

CUSTOMER PICK-UP
Orders must be called in 24 hours in advance. Customers will be notified when orders are ready for pick-up. Orders will be held for three (3) working days before being canceled. Pick-up hours are 9:00 am - 4:30 pm Monday - Friday.

ORDERING PROCEDURES
When placing an order, help us help you by giving us:

Company Name (Confirm your address and phone number)
Account Number
Style Number
Description
Color: when ordering more than one color group your orders by lights and darks.
Size: for each color, tell us how many in each size.
Quantity: please order in pieces or dozens.

PAYMENT
All orders may be paid in the form of a bank draft or a wire transfer. There is an
additional fee for all wire transfers, as well as any other charges your bank may
assess. Please inquire.
Wire transfer instructions are as follows:
Bank Of America
__________________________
Call For Information

Please allow up to two (2) working days for our bank to acknowledge receipt of your transfer.

We do accept letters of credit from international customers for orders over $10,000.

Here are basic guidelines for artwork submission that follow the industry standards. It is important that all artwork supplied comply with these requirements. Most of the information in this page is targeted at graphic artists, designers and art directors. If you do not have knowledge of desktop design, or do not have the software(s) required, we suggest that you seek the assistance of a printing professional for additional help with your artwork.
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COMPUTER GENERATED ARTWORK

This is the best alternative for submitting your art. Digital artwork guarantees the highest quality of imprint possible. We operate on Adobe Illustrator (9.0) platform and accept files saved for the following applications:

Adobe Illustrator 9.0: Convert all type to "outlines"; include all placed EPS or TIF files in the same directory;
Note: the native file format for this version is PDF what may require conversion to EPS and, consequently, additional charges may apply; to avoid this charge, save the files as version 8.0 or earlier);

Adobe Photoshop 7.0.1: For 4-Color Process: files must be saved as TIF, EPS or BMP formats, in CMYK mode, at minimum resolution of 300 dpi with print size set at 100%; for silkscreen imprint: each color should be separated in one file with registration marks (and trapping, if applicable) and files must be Black-&-White, TIF format, in Bitmap mode (50% threshold) at 1200 dpi;

Macromedia FreeHand 7.0: convert all type to "curves"; include all placed EPS and/or TIF files in the same directory (see above for EPS and TIF formats specs);

Adobe Pagemaker 6.5: send all fonts (screen & print) used in the document; include all EPS and/or TIF files used in the same directory (see above for EPS and TIF formats specs);

Note: PDF is an alternate format which may be used when the above requirements cannot be met; note that it may require additional conversion and, consequently, additional charges may apply;

Attention: any artwork created on different operating systems (IBM/PC compatible, Windows 95, 98, NT, 2000, etc.) must be converted to EPS, TIF or BMP format before submitted (we cannot perform this
conversion). We DO NOT accept computer generated artwork in any IBM/PC compatible, Windows 95, 98, NT, 2000 native application, ie: MS Word, MS Office, MS Publisher, PowerPoint, CorelDraw, etc. (latest versions of Adobe Photoshop & Illustrator are exempt).

Please note that due to increasing problems with viruses and anonymous spam email, we now have a formal set of requirements for ARTWORK SUBMISSION.

If submitting artwork via e-mail, the above guidelines must apply and the following procedure should be followed:

1. Refer to your Estimate Number or P.O. number in the subject title of the e-mail message;

2. Include a description of the file(s) attached (file format, application, version), the Clients company's name, and a contact name with phone number in the body of the message;

3. Then, attach the artwork file(s) or the directory(ies) to the message and send to: art@statpromo.com.

Note: to avoid corruption of attachments while in transit, convert the file(s) or the directory(ies) using "DropStuff" (if working on Mac; save as .SIT – note: do not submit .SEA or .IMG) or "WinZip" (if working on
PC; save as .ZIP – note: do not submit .EXE or .SEA).

IF YOUR EMAIL DOES NOT COMPLY WITH THESE REQUIREMENTS, IT CANNOT BE PROCESSED AND NO FURTHER ACTION CAN BE TAKEN.

If your e-mail complies with all requirements, we will review the file(s) and quickly reply notifying you if the artwork is acceptable.

Note: due to the variety of applications, platforms, servers, connections and ISPs available on the Internet, we are not responsible for undeliverable, incomplete, incompatible and/or corrupt artwork received via e-mail.

We also accept artwork saved in Mac OS formatted Iomega Zip 100Mb disks and/or CD-ROMs.


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TRADITIONAL ARTWORK

If you are not able to provide digital files, you may submit your artwork as "camera-ready"; that means it must be...

Black and white line art, color separated with all necessary traps and registration marks and output at 100% of the actual imprint size in PHOTO QUALITY reproduction.

Artwork from a laser printer, reproduced on office copiers and/or transmitted via fax is NOT camera-ready artwork.

We will accept Laser Quality output as camera ready only if it is 200% or larger of the actual imprint size (up to 8 1/2" x 11"), black and white, color separated with registration marks and trapping (when applicable).

We can assist you in creating camera ready artwork for $40.00 per hour. If no layout instructions are supplied, we reserve the right to arrange copy and logos at our discretion. Approved proofs are required
and they are final. We are not responsible for the quality of imprinted products produced from artwork that does not meet the above specifications. A layout proof approval form is supplied upon request (additional charges may apply). Additional approval will be required if the artwork does not comply with our requirements. Production time does not begin to run until the artwork proof approval form is acknowledged by you and faxed back to us.

These specs are subject to change without notice; please, check the General Information page or consult your account representative for more info.

As a result of our extensive factory and agent relationships in the Far East, STAT Promo Solutions is able to and in fact specializes in sourcing custom products not featured in our catalog and in working on OEM programs based on the specs that you provide. Additionally we are happy to provide overseas pricing on larger than catalog quotations on any item in our catalog providing that your client's lead in times are flexible enough to allow them to wait approximately 9 weeks for vessel shipments and 5-6 weeks for air shipments. Further, almost any item in our catalog can be customized in color or with special imprint options if done overseas. We handle all of the freight forwarding, customs brokerage and logistics as well as the financing end. Quality is also guaranteed.

Requirements for overseas programs: (Please contact your customer service rep or sales rep to get started)

1. Minimum orders of $4,000.00 (Except Headwear) or thereabouts.
2. Please email a color photo or send a sample of the product that you want us to source. A sample is preferable.
3. Please be specific about the color of the product that you are looking for if a custom color is desired.
4. Please indicate the quantity that you are looking for. A minimum qty. guideline follows:

a. Hats - 250 units
b. Writing Instruments - 5,000 units
c. Bags & Blankets - 2,500 units
d. Umbrellas - 2,500 units
e. Stress Balls - 5,000 units
f. Key Tags/Amenities?Miscellaneous Items - 1,000-5,000 units
g. Stainless - 1,000 units
h. Ceramics - 1,000 units
i. Garments - 1,000/dz.
j. Electronics - 1,500 units

5. Please indicate the delivery schedule that you require. This will enable us to determine whether overseas sourcing is an option and whether to figure our pricing based on ocean or air freight (where feasible)
6. Please let us know where the product is shipping to. In most instances (less than container load quantities) our quotations will be fob in Florida. For full container loads or on air shipments we can quote fob your final
destination.
7. Please be specific about the imprint - number of colors, process (e.g. silkscreen, embroidery) and location(s).
8. Please let us know if special packaging is required.

• • Upon receipt of order and artwork we will immediately request a sample for approval from our overseas supplier. Please allow 15 days for sample to arrive in case of existing products. In the case of OEM products requiring custom tooling sampling may take as long as 40-45 days.

Quotes:

• • On products in our catalog, we can in most cases provide overseas price quotes same day. On existing products, not in our catalog where we have been given a sample or clear email photo as well as the above required specifics we can normally quote within 2-3 business days.